HP Premium Support Service for HP TippingPoint products consists of hardware and software services that enable you to increase the availability and reliability of your IT infrastructure. HP Premium Support Service offers a reliable hardware next-business day advance exchange service for eligible HP TippingPoint products. HP TippingPoint provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance. HP Premium Support Service also provides you with software updates as they are made available for eligible HP TippingPoint products to help optimize the performance of your network. In addition, HP Premium Support Service provides you with access to technical support for both software and hardware to help you resolve incidents quickly and efficiently. Finally, HP Premium Support Service provides you with Digital Vaccine filters that provide rapid inoculation against emerging threats to your network. Digital Vaccines are delivered to customers twice a week, or when critical vulnerabilities and threats emerge, and can be deployed automatically with no user interaction required.
With HP Platinum Support Service for HP TippingPoint products, you and HP TippingPoint team members will work together to maximize your IT investment. Each HP Platinum Support customer is assigned a primary point of contact who will work with you to fully understand your infrastructure and provide ongoing assistance to you and your IT staff. Your assigned account engineer will perform a Security Deployment Review to assess the IPS deployment relative to the network infrastructure, the filter configuration and the system's performance. In addition, HP Platinum Support Service for HP TippingPoint products provides:
HP Premium Support Service is required to provide the reactive services to help you meet your availability-level commitments.
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